Return & Refund Policy

Last Updated: August 1, 2026

At VILLAPOD LLC, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

  1. Our 90-Day Return Policy

We accept returns within 90 days of the delivery date.

To be eligible for a return:

Items must be unused and in original condition
Items must be in original packaging (unopened preferred)
Items must be in resalable condition

  1. How to Initiate a Return

Step 1: Contact us
📧 Email: contact@villapod.com
📞 Phone: +1 (405) 643-0913

Step 2: Provide the following information:

Order number
Item(s) you wish to return
Reason for return (optional but helpful)
Step 3: We’ll send you return instructions and a prepaid return shipping label (if applicable)

Step 4: Pack the item securely in its original packaging and ship it back using the provided label

  1. Return Shipping Costs

Free Returns:

Defective or damaged items
Wrong item sent by us
Order error on our part
Customer-Paid Returns:

Change of mind
Ordered wrong item
No longer needed
For customer-initiated returns, you are responsible for return shipping costs. We recommend using a trackable shipping method.

  1. Refund Process

When will I receive my refund?

Refunds are processed within 7 business days after we receive and inspect the returned item
Refunds are issued to your original payment method
It may take an additional 5-10 business days for your bank or credit card company to process the refund
Refund Amount:

Full product cost (minus original shipping charges if paid)
No restocking fees

  1. Exchanges

We do not offer direct exchanges. To exchange an item:

Return the original item for a refund
Place a new order for the replacement item
This ensures you receive your new item as quickly as possible.

  1. Defective or Damaged Items

If you receive a defective or damaged item:

Step 1: Contact us immediately at contact@villapod.com or +1 (405) 643-0913

Step 2: Provide:

Order number
Photos of the defective/damaged item
Description of the issue
Step 3: We’ll send a replacement at no cost, or issue a full refund (your choice)

No need to return defective items in most cases. We’ll let you know if a return is necessary.

  1. Wrong Item Received

If we shipped the wrong item:

Contact us immediately
We’ll send the correct item right away
We’ll provide a prepaid return label for the incorrect item
No cost to you

  1. Non-Returnable Items

The following items cannot be returned for hygiene or safety reasons:

Opened toner or ink cartridges (unless defective)
Items marked as “Final Sale” or “Non-Returnable” on the product page

  1. Late or Missing Refunds

If you haven’t received your refund after 7 business days from when we received your return:

Check your bank account again
Contact your credit card company (it may take time for refunds to officially post)
Contact your bank (processing times vary)
Contact us at contact@villapod.com if you still haven’t received your refund

  1. Opened Products

Unopened Products: Full refund
Opened Products (non-defective): May be subject to partial refund or denied return depending on condition and resalability

  1. Gift Returns

If you received an item as a gift:

You can return it for store credit or exchange
The original purchaser will be notified of the return

  1. Contact Us

Questions about returns or refunds? We’re here to help!

VILLAPOD LLC
7805 N Kickapoo Ave
Shawnee, OK 74804
United States

📧 Email: contact@villapod.com
📞 Phone: +1 (405) 643-0913
🕐 Hours: Mon-Fri 9AM-6PM, Sat 10AM-4PM (Central Time)