Shipping Policy

Last Updated: January 1, 2024

At VILLAPOD LLC, we want to get your order to you as quickly and affordably as possible. Here’s everything you need to know about our shipping process.

1. Shipping Costs

Free Standard Shipping on all orders to the continental United States. No minimum purchase required.

2. Processing Time

  • Orders are processed within 1 business day (Monday–Friday, excluding holidays).
  • Orders placed on weekends or holidays are processed the next business day.
  • You’ll receive an email confirmation when your order ships, including a tracking number.

3. Delivery Time

Standard Shipping: 3–7 business days after your order ships.

Delivery times are estimates and may vary based on:

  • Your location
  • Carrier delays (weather, holidays, high volume)
  • Product availability

4. Shipping Carriers

We ship via:

  • USPS (United States Postal Service)
  • UPS (United Parcel Service)
  • FedEx

The carrier is selected based on your location and the size/weight of your order.

5. Tracking Your Order

Once your order ships, you’ll receive:

  • A shipping confirmation email
  • A tracking number
  • A link to track your package

You can also log into your account on villapod.com to view order status and tracking information.

6. Shipping Addresses

Important:

  • We ship to residential and business addresses in all 50 U.S. states.
  • We do not ship to P.O. boxes at this time.
  • We do not ship internationally.

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Address Changes

If you need to change your shipping address:

  • Contact us immediately at contact@villapod.com or +1 (405) 643-0913.
  • We can only change the address if your order has not yet shipped.
  • Once shipped, contact the carrier directly to request address changes (additional fees may apply).

8. Lost or Stolen Packages

If your tracking shows “delivered” but you haven’t received your package:

  • Check with neighbors, household members, or building management.
  • Wait 24 hours (sometimes carriers mark packages as delivered before actual delivery).
  • Contact us at contact@villapod.com with your order number.

We’ll work with the carrier to locate your package or send a replacement.

9. Damaged Packages

If your package arrives damaged:

  • Do not discard the packaging or product.
  • Take photos of the damage (box and product).
  • Contact us immediately at contact@villapod.com.

We’ll arrange a replacement or refund at no cost to you.

10. Order Issues

Wrong Item Received:

Contact us at contact@villapod.com. We’ll send the correct item and provide a prepaid return label for the incorrect item.

Missing Items:

If part of your order is missing, contact us immediately. We’ll investigate and send the missing item or issue a refund.

11. Holidays & High-Volume Periods

During holidays and high-volume periods (Black Friday, Cyber Monday, etc.):

  • Processing and delivery times may be longer.
  • We’ll update you if there are delays.
  • Order early to ensure timely delivery.

12. Contact Us

Questions about shipping? We’re here to help!

VILLAPOD LLC
7805 N Kickapoo Ave
Shawnee, OK 74804
United States

📧 Email: contact@villapod.com
📞 Phone: +1 (405) 643-0913
🕐 Hours: Mon-Fri 9AM-6PM, Sat 10AM-4PM (Central Time)